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Product delivery

Most products are delivered within 3 and 7 days for regular orders.

The "Store Pickup" option takes between 24 and 36 hours to process.

Rush orders or 2nd day delivery are available when an option other than FREE SHIPPING is selected original receipt The original invoice, gift receipt or packing slip is required for all returns and exchanges.

If you wish to exchange an item at Amazing Electronics, a valid photo ID is also required. Return and replacement period 30 days for all products Amazing Electronics reserves the right to deny any return or exchange.

Non-returnable products Labor, delivery and/or finished installation services Some prepaid cards, subscriptions or digital services Perishable items, such as food, drinks and batteries Products found to be damaged or abused Items missing accessories such as remote controls, cables and wires Etched or otherwise personalized items Open items of computer software, movies, music and video may be exchanged for the same item but cannot be returned for a refund Digital downloadable content (such as games and movies) Microphones, harmonicas and similar products market products Market items cannot be returned to Amazing Electronics.

They must be returned to the market vendor store to avoid shipping costs and receive a refund faster by returning your items to any Amazing Electronics store within the United States. Includes all original packing materials, manuals and accessories Bring your receipt or packing slip and a valid photo ID.

We accept these forms of identification:

  • US or Mexican driver's license
  • US State issued ID Consular registration
  • US Military Official ID Passport or USA laser visa
  • USA Permanent Resident Card mail returns
  • You can also return purchases online via email

To return your online purchase by mail: Package your return in the original shipping package, if possible.

Include the packing list and return label, and indicate the reason for the return. Includes all original packing materials, manuals and accessories.

Send your statement to:

Amazing Electronics 2344 Second Via San Diego, CA 92173

For proof of delivery, we recommend that you return items via UPS or USPS insured.

Refund Method

For online purchases: Refunds will be credited to the original credit card or PayPal account. Amounts deducted from a Amazing Electronics Gift Card or Club Card™ card will be credited to the Amazing Electronics Gift Card or Club Card used. For purchases in stores: Your refund will generally be in the same form as the original purchase.

However, when the item was paid for by cash or debit card without major credit card logo in an amount greater than $500, or paid by check in an amount greater than $250, the refund will be in the form of a mailed check within 10 business days of return. Amounts deducted from a gift card or Amazing Electronics Club card will be credited to the gift card or Amazing Electronics Club card used.

Promotional items

When a promotional item is returned the value of the promotional item will be deducted from the refund amount. For example, if you purchase a television that includes a Blu-ray player, the full value of the Blu-ray player will be deducted from the refund if the Blu-ray player is not returned with the television. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the full bundle discount will be deducted from the refund.

For example, if you receive $200 in savings when you purchase a laptop and printer together and return one of the items, the $200 bundle savings will be subtracted from your refund. Returning mobile phones and devices with the plans When returning a mobile phone or device with a plan, you are responsible for ensuring that your service is canceled with the carrier. If you do not cancel your service, you may incur additional charges from your carrier. All transportation costs are your responsibility.

There are two ways to return your phone or device and cancel your service: Return the device to a Amazing Electronics store. Be sure to tell the store clerk that you want to cancel your service. Carrier service cancellation policies may vary. Call Amazing Electronics (619) 428-6053 for instructions on how to return the device by mail. Tell the phone associates that you want to cancel your service. Tracking Returns When returning or exchanging an item in the warehouse, a valid photo ID is required. Some of your identifying information will be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers are warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Customers who are advised of or have been denied an exchange/return may request a copy of their Return Activity Report by calling (619) 428-6053 or by mail at 2344 Via Segundo San Ysidro, CA 92173

Please be prepared to provide your transaction ID, identification number, full name, address, and phone number. Valid forms of identification accepted are:

US or Mexican Driver's License, US State ID, Matricula Consular, US Military ID, Passport, US Visa Laser, or Credit Card. US Permanent Resident.